Privacy Policy - Hangzhou Bozuan Travel

Privacy Policy of Hangzhou Bozuan International Travel Agency Co., Ltd.

This Privacy Policy applies to the official website of Hangzhou Bozuan International Travel Agency Co., Ltd. (domain: https://www.bozuantrip.com, the "Website").

We value the protection of your personal information and privacy. This policy explains what information we may collect when you browse the Website, submit a quick message, or contact us, how we use it, how long we keep it, whether we share it with third parties, and what rights you may have in relation to your personal information.

If you do not agree with any part of this policy, you may stop using the relevant services of the Website. By continuing to use the Website, you acknowledge that you have read, understood, and agreed to this policy.

1. Information We Collect

Depending on how you use the Website, we may collect the following categories of information:

  • Information you provide directly: when you submit the quick message form, we collect your name, phone number, and message content.
  • Submission-related technical data: to process your inquiry, we may also submit the current page URL and other necessary form-related information.
  • Device and network information: when you browse the Website, servers, CDNs, or third-party technical services may automatically record general technical information such as browser type, device information, IP address, visit time, referring page, and error logs.
  • Phone region detection data: when the international phone input component is used, a third-party service may infer your approximate country or region in order to preselect the phone dialing code. This process may involve your IP address or a country code returned by the third party.

The Website currently does not provide account registration, login, online payment, or order placement functions. As a rule, we do not actively collect ID documents, payment account details, bank card numbers, or similar sensitive financial information through the Website.

2. How We Use Your Information

We collect and use your information mainly for the following purposes:

  • To respond to your travel inquiries, cooperation requests, or other messages.
  • To contact you for customer service follow-up or to provide information about travel-related services.
  • To validate phone number format, improve the form-filling experience, and increase successful contact rates.
  • To maintain website security, troubleshoot technical issues, analyze abnormal requests, and prevent abuse.
  • To comply with applicable laws, regulations, and lawful requests from competent authorities.

We only use your information within the scope necessary for the purposes described above and do not use your personal information for unrelated purposes without a lawful basis.

3. Legal Basis for Processing

We generally process your personal information on one or more of the following bases:

  • Your authorization and consent when you voluntarily submit a form or contact us.
  • The necessity to respond to your inquiry, provide website functionality, and complete required customer service processes.
  • The necessity to protect website security, system stability, and our legitimate rights and interests.
  • Any other lawful basis permitted or required under applicable laws and regulations.

4. Third-Party Services and Information Sharing

To operate the Website and provide its functions, we may use third-party technical services. Based on the current implementation of the Website, these third parties mainly include, but are not limited to:

  • Form submission service: message form data is submitted to a third-party form processing service used by us so that your inquiry can be received, forwarded, and processed.
  • Phone number component: the Website uses intl-tel-input to support international phone formatting and number validation.
  • Country or region detection: the phone input component uses https://ipinfo.io/json to determine your approximate country or region and preselect a dialing code.
  • Static resource providers: the Website loads resources from providers such as cdnjs, jsDelivr, and Google Fonts, which may collect general technical information when the page loads.

Except for the situations described above, we do not sell, rent, or trade your personal information to unrelated third parties without your consent. However, we may share, disclose, or transfer necessary information when required by law or when reasonably necessary in the following situations:

  • To comply with laws, regulations, court orders, governmental requests, or regulatory requirements.
  • To protect the lawful rights, property, or safety of the Website, our users, or the public.
  • In connection with a corporate restructuring, merger, acquisition, or transfer of assets, to the extent permitted by law and necessary for the transaction.

5. Cookies and Similar Technologies

The Website does not currently deploy its own login cookies, member identification cookies, or advertising tracking system. However, during your use of the Website, your browser, third-party resource providers, or underlying network services may still use cookies, cache, logs, or similar technologies to support resource loading, performance optimization, security protection, or regional detection.

You may manage or delete cookies through your browser settings. Please note that doing so may affect certain functions, such as third-party font loading, preselected phone dialing codes, static resource delivery, or page display effects.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or for the period required by applicable laws and regulations. In general:

  • Message form data may be retained for a reasonable period to complete customer follow-up, service communication, internal recordkeeping, or legal compliance.
  • Technical logs, error records, and security records are generally retained only for the period necessary for maintenance, troubleshooting, and risk control.

After the retention period expires or the processing purpose has been fulfilled, we will delete, anonymize, or de-identify the relevant information within a reasonable and practicable scope, unless otherwise required by law.

7. Data Security

We take reasonable administrative and technical measures to reduce the risk of unauthorized access, alteration, disclosure, loss, or misuse of your information, including access control, submission process management, and prudent selection of third-party services.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be absolutely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security. We recommend that you do not submit unnecessary sensitive personal information through the message form.

8. Cross-Border Transfers

Because certain third-party resources, fonts, CDNs, or region-detection services used by the Website may be located outside your jurisdiction, some of your technical information may be transferred to, stored in, or processed in other countries or regions. By using the Website, you understand and agree to such cross-border transfers to the extent necessary for website operation.

9. Your Rights

Subject to applicable laws and regulations, you may generally have the following rights with respect to your personal information:

  • To inquire whether we hold information relating to you.
  • To request correction of inaccurate or incomplete information.
  • To request deletion of relevant information where permitted by law.
  • To withdraw any consent you have previously provided, without affecting processing carried out before such withdrawal.
  • To contact us with questions, comments, or complaints regarding privacy protection.

If you wish to exercise any of the rights above, please contact us using the information provided in this policy. To protect your data and security, we may ask you to provide reasonable information to verify your identity.

10. Protection of Minors

The Website is primarily intended for users with full civil capacity to access travel information and consultation services. If you are a minor, please use the Website and submit personal information only under the supervision, guidance, or consent of your parent or legal guardian. If we discover that we have collected a minor's personal information without appropriate authorization, we will delete the relevant information within a reasonable and practicable scope.

11. External Links

The Website may contain links to third-party websites or services. Such third-party websites are independently operated by their respective operators, and their privacy policies and data processing practices are not governed by this policy. When you visit a third-party website, you should read its privacy policy and assess the relevant risks on your own.

12. Policy Updates

We may update this Privacy Policy from time to time in response to changes in laws, regulations, regulatory requirements, service content, or website functionality. The updated version will be published on this page and will take effect on the date of publication. If any changes materially affect your rights and interests, we will provide appropriate notice where reasonably practicable.

13. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy or the processing of personal information, you may contact us through the following channels:

  • Company Name: Hangzhou Bozuan International Travel Agency Co., Ltd.
  • Website Domain: www.bozuantrip.com
  • Email: 528824096@qq.com
  • Phone: +86 19357085259
  • Address: Room 2406, Building 1, Zhongsha Jinzuo, No.228 Shangsha Road, Xiasha Street, Qiantang District, Hangzhou, Zhejiang Province